Refund policy

Refund Policy

Last updated: August 19, 2026

We want you to love your fabric, notions, patterns, and finished quilting. Because of the nature of our products, our return and refund terms vary by product type:

Fabric & Notions Due to the nature of cut fabric, all fabric and notions sales are final — we're unable to accept returns for a change of mind. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at bayouquiltcompany@gmail.com with your order number and photos of the issue, and we'll make it right with a replacement, exchange, or store credit on a case-by-case basis.

Digital Patterns Digital patterns are delivered electronically and are non-refundable and non-returnable once purchased and downloaded, as the file cannot be "returned." If you experience a technical issue accessing or downloading your pattern, contact us and we'll help resolve it.

Longarm Quilting Services A quote or deposit may be required before we begin work. You may cancel or reschedule a longarm quilting order at no charge before we begin quilting your top. Once quilting has started, the service is final sale and non-refundable, since it is custom labor performed on your materials. If you believe your quilt was damaged due to our error, contact us within 7 days of pickup/return with photos so we can review and make it right.

Order Cancellations Fabric and notions orders may be cancelled for a full refund only if the order has not yet shipped. Once an order has shipped, our standard return terms above apply.

How to Request an Exception We handle unique situations case-by-case. Email bayouquiltcompany@gmail.com with your order number and details, and we'll do our best to find a fair solution.